Testimonials

I’ve had so many good night’s sleep with the sheets. The quality is so pleasant and comfortable compared to the 400 t/c that I would have had experienced previously. I can tell the difference immediately lying on either on. With the 400 t/c I had found I would throw the duvet off of me with the heat, however I have not once had to unravel the duvet with heat using the 1000 t/c. The breathability of them is extra ordinary. I’ve found having experienced sleeping in the sheets a high factor to selling them and understanding the maintenance required in laundering them. I’d like to take this opportunity to say a massive thank you

 

Date of Posting: 15 November 2016
Posted By: Rose _
Meubles Department Store, Kilkenny, Ireland




Belledorm - What a great company!

 

Date of Posting: 03 August 2016
Posted By: Jarrolds Department Store




I am not in the habit of writing letters to employers, but we received such good service from your staff at Boundary Mills, Shiremoor that I felt I had to write and tell you about it. My husband and I came into the store to buy a replacement duvet and were served by Janice Stephenson. She was excellent. Her knowledge of your products and the information she had to hand was impressive. We felt she was a very knowledgeable salesperson who knew her job thoroughly. She is a credit to your company – so much so I have been back today to buy another duvet! Towards the end of the transaction, Janice was joined by another member of staff, Julie Varty, who was equally helpful and knowledgeable about your products

 

Date of Posting: 11 May 2016
Posted By: Joan Dotchin
Customer at Boundary Mill Shiremoor, Tyne & Wear




I am writing to say how pleased I am with the lovely king size Belledorm duvet cover I bought a few months ago from either Scotts of Stow or House of Bath, can’t remember which it was now. I recently unwrapped it and used it on a guest bed over Christmas. I have washed it and used it again since. I have been really pleased with the hand size slits you leave unsewn at the top corners. They make such a difference because changing the duvet cover is so much easier. What a brilliant idea! So simple and yet so effective. The cover looks very nice, too, on the bed and fits our duvets well, even though they are quite thick ones. I will buy your products again.

 

Date of Posting: 22 January 2016
Posted By: Patricia Revill
Custoomer




I will happily post a review praising your after sales service. Genuinely, it is so good to receive such prompt and helpful replies and I definitely be shopping with you again. The staff in the Lowry shop were lovely and helpful too by the way. Thank you again

 

Date of Posting: 15 January 2016
Posted By: Dean _
Customer




Thank you so much the pillowcase arrived today, not only is the product excellent but the customer service excelled. Again thank you.

 

Date of Posting: 20 April 2015
Posted By: MC McDonald
Customer, UK




Just put some of your sheets on the bed in the guest room. I am only 5' and hate putting duvet covers on duvets. The DC had pockets in the top corner to help me do this. Genius! To the person who thought to do that - have a Nobel Prize in bedology!!! Well done and thank you. It is just wonderful when you come across a company that has actually thought not about the use of what it is that is being made, but how it is used to get to that state. Forethought and planning go a long way!

 

Date of Posting: 13 April 2015
Posted By: Marjorie B
Customer, Tiverton, Devon




Thanks so much for your quick reply to my email, it is most appreciated Thank you so much for you and your company's help today . I will certainly look at your stock next time I need bedding .

 

Date of Posting: 13 March 2015
Posted By: Ruth Hensman
Customer , Kent




Just a note to say thank you very much for the pillowcases, and for the neck rolls too, which were a lovely surprise. The parcel was delivered today, as we were out yesterday. Thank you once again for your excellent customer service

 

Date of Posting: 23 January 2015
Posted By: Sheena Carr
Customer, Axminster




Thank you for your prompt reply and for the positive response. I have gone from unhappy customer to happy customer in a matter of hours! That's the power of good customer service I guess and I am prepared to accept I have just been unlucky on this occasion in purchasing something which is perhaps not representative of your usual standards. Thank you again for your generous resolution

 

Date of Posting: 22 January 2015
Posted By: Susan Matchett
Customer, East Yorkshire




What brilliant Customer Service, from the prompt dealing of my request to speak to someone (no being passed from pillar to post) and to the replacement of the sheets. Lisa is a credit to your company and a great asset. I have already recommended that a friend change from buying John Lewis bedding to Belledorm and will only buy and recommend your products in the future

 

Date of Posting: 19 January 2015
Posted By: Sally Faulkner
Belledorm Customer, Bolton




I returned to the store yesterday with the sheets. What can I say? I'm in my sixties and I can honestly say that I have never come across such wonderful customer service in my life! Unable to replace the sheet exactly, I was provided with two better quality sheets (same shade as each other :) ) The wonderful part of it was that I was not made to feel that I was a nuisance. The problem was acknowledged, no one could have done more to apologise for the inconvenience, and a very happy resolution to the problem was found. If you ever need someone to run customer service training I would recommend Janet and the rest of the team. Would I recommend your store and return again? Most definitely. Thank you for your involvement, I'm a very happy customer.

 

Date of Posting: 29 September 2014
Posted By: Catherine Macdonald
Belledorm Customer - Lowry Store




Over the past couple of months I have visited the bedding department at The Tweedmill, St. Asaph where I have been served by Alison. From the moment we met her she greeted my husband and I with a smile and a "can I help you". It is not often, these days, that you have such a pleasant member of staff where nothing is too much trouble for her. Very courteous and helpful. On my first visit to Tweedmill I was so impressed by Alison that I wrote to Tweedmill but did not get a reply so on my last visit I asked Alison for your address and explained why I wanted it. I was surprised to hear that no one from Tweedmill had mentioned my e mail to Alison. People are quick to write with complaints but when one is treated so pleasantly like we were then it should be reported. Good staff are hard to find and should be treated appropriately.

 

Date of Posting: 03 June 2014
Posted By: Christina L Thomas
Customer




I purchased Yasmin Lavender Double Duvet set last Saturday at Broadstone Mill in Stockport. I wanted plain bedding as a have a large purple patterned wall behind the bed. Just wanted to say the set is the most beautiful I have purchased for many years and I am over the moon with it. I shall definitely be going back to this store for future purchases of Belledorm bedding. Thank You!

 

Date of Posting: 02 December 2013
Posted By: Margaret Ann Kidd
Belledorm Customer




Bedding arrived thank you, really appreciate it. My Daughter says the bedding is 'Lush' Well done and nice product

 

Date of Posting: 23 May 2013
Posted By: Bill W
Customer, Devon




I just wanted to tell you that we were very impressed with Lindsay (Belledorm) on your bedding department. She was most professional, extremely helpful, reliable and most pleasant to deal with. She is a real asset to your company. She smoothed out all of my queries/problems with great efficiency

 

Date of Posting: 13 May 2013
Posted By: Stasia Holmes
Customer at House of Fraser Leicester, Leicester




I have visited your franchise at Boundary Mill Colne on two or three occasions over the past month and each time have been assisted by a young lady from the Philippines. She is a credit to your company, always helpful, knows the stock and is willing to take time and trouble to assist. Your company is now our first port of call for bedding etc

 

Date of Posting: 08 May 2013
Posted By: David Shaw
Customer




Having struggled for months to find a fitted sheet to fit a 25 cm mattress, I finally found a 28 cm deep sheet from your luxury percale range and your pillowcases also fit well allowing for a pillowcase protector,well done for providing products that meet customer requirements,few companies do.

 

Date of Posting: 08 May 2013
Posted By: Angela Shambley
Customer




I really appreciate your efforts on my behalf it is most refreshing in this day and age. Your help over and above normal customer service is appreciated

 

Date of Posting: 07 March 2013
Posted By: Roger Lucas
Customer




Many thanks for all your help in the matter - it's just great to find a company with such good customer service

 

Date of Posting: 22 February 2013
Posted By: Penny Harris
Web Customer




I would just like to commend one of your staff for exceptional customer service. Caroline Lewis at the Lowry Outlet Mall has been incredibly helpful on a number of occasions, sourcing stock for me and contacting me as and when promised. As well as being extremely professional and efficient, she is also very warm and friendly. You really couldn't ask for a better ambassador for you brand! I do hope that Caroline will get the positive recognition she deserves.

 

Date of Posting: 04 February 2013
Posted By: Diane Thomas
Belledorm (Lowry Outlet) Customer




Went to the opening of Boundary Mill at Rotherham yesterday and met "Nick" who in five minutes had solved a bedding problem we have put up with for years - purely by selling us a 15" box fitted sheet instead of the more common size which everyone else sells. Well done Nick, well done Belledorm!

 

Date of Posting: 06 September 2012
Posted By: Ernest Sollis
Customer at Boundary Mill Catcliffe




Your plain dye is our top seller in all stores this year to date, which is no surprise!

 

Date of Posting: 05 July 2012
Posted By: Tina Barkway
Oldrid & Co Ltd




What a great idea to have colour coding on plain dyes. It is so much easier to find the right size. Usually we have to flip through all the packs on a shelf – now we can select immediately!

 

Date of Posting: 26 June 2012
Posted By: Sue Fossey
Fields of Axminster, Axminster




Thank you Belledorm for being so flexible and efficient, not many suppliers go to the lengths you do..

 

Date of Posting: 09 January 2012
Posted By: Peter Sayer
Stock Replenishment Administrator, Morleys Group




I bought the 100% Cotton Jersey fitted sheet and it is so comfortable! Absolutely fabulous! It doesn't move and I had a great night's sleep..

 

Date of Posting: 06 December 2011
Posted By: Tracy Nicholson
Boundary Mill Shiremoor Customer




Belledorm products are continually one of our top best sellers often number one. The quality of the product and the service we receive is exceptional. Keep up the good work.

 

Date of Posting: 19 November 2011
Posted By: Robert Stead
Freemans Grattan, UK




I hate Belledorm in Boundary Mill Colne, the staff are so helpful it costs me a fortune every time we go in, either for ourselves or our grown up kids. My wife loves the range, designs, colours and quality and keeps spending! We have never in 28 yrs of marriage had so much bedding.

 

Date of Posting: 02 November 2011
Posted By: John Dale
Boundary Mill customer, Tottington, Bury




We both wish you a most successful Linen Show, and truly hope that you sell lots of you fabulous linens....There are none better as far as we are concerned!

 

Date of Posting: 07 September 2011
Posted By: Terry & Geoff _
Palfrey & Kemp, Lymington




Belledorm´s products have featured heavily in our range since we opened in 2006, and we continue to be very happy with the quality of the goods and the helpful service we receive. The term `going the extra mile` applies to this supplier

 

Date of Posting: 29 June 2011
Posted By: Trish Gill
Just Whites




‘If you want to do business with a good, reliable and professional company who know how to look after their customers and provide brilliant service.. go to Belledorm. Sunil really knows how to look after his team’

 

Date of Posting: 23 June 2011
Posted By: Peter Brown
LG Brown Textiles




Thank you for your help with the much improved stock situation. Many thanks for all your help following on from our meeting, you have no out of stocks and despatching our orders very quickly. If only we had more suppliers who achieve your standards!

 

Date of Posting: 22 June 2011
Posted By: Graeme Hartley
Retail Group




The team at Belledorm are second to none and give the kind of customer service we all like to receive whilst their products represent the very best in design, value and durability available. This is the company that the others seek to be!

 

Date of Posting: 17 May 2011
Posted By: Roger Harrop
Business Expert - Author - International Speaker
www.rogerharrop.com




Stock Levels generally very good and the the weekly stock reports are very helpful as working online and in store it helps us to keep customers satisfied and informed. Service and helpfulness - the staff are very helpful and always offer and alternative if available. Products are generally to a very high standard, and their 200 thread count sheets are better than most other suppliers 400 thread count, I use their 200 thread count sheets myself so I have no problem recommending their quality.

 

Date of Posting: 08 September 2010
Posted By: Nick Brown
Browns of Weston & Hoopers of Bridgwater




Belledorm products combine excellent quality and value for money. The company hold honesty and integrity extremely highly. There is always a willingness to improve service and the attitude of staff is positive.

 

Date of Posting: 07 September 2010
Posted By: Martin Huxford
Web Retailer, West Sussex