Returns

Returns Information and Policy for orders placed online.
Advice on how to return products and whether they are liable for return.

Returning or Exchanging an Item

- Should you not be satisfied with your purchase in any way, it's OK to change your mind. We offer a refund on any unused product, returned in its original packaging and condition.

- The product(s) must be sent back within 30 days of receipt

Contact us for a Free Post returns label. (Please include your order number and reason for returning)

Your returns label will be sent via email and you will need access to a printer to print the returns label.

- On receipt of returned items, refund of the purchase price of the product(s) will be made to the debit/credit card used to pay for the original order.

- You will be advised by email when the credit has been processed. This will usually be within 7 days of receipt of the returned product(s).

Faulty or Receiving the Wrong Item

- If the item received is faulty and has a manufacturer's defect, please contact us with your order number, details of the product, reason for return and whether you would like a refund or replacement. We will then advise you on how to proceed with the return.

- If the item received differs from what was originally ordered, please contact us with your order number, details of the product, reason for return and whether you would like a refund or replacement. We will then advise you on how to proceed with the return.

For further information or assistance please email info@belledorm.co.uk

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